1 General Terms
These terms and conditions (hereinafter referred to as the "Agreement") constitute a legally binding agreement governing your use of the 7n11.com website and all associated services. 7n11 operates the website and mobile application and is licensed under Curacao eGaming licence number 8048/JAZ.
Acceptance of agreement
By registering on the 7n11 platform, creating an account, or using any service, you confirm that:
- You have read and fully understand all terms and conditions of this agreement
- You agree to comply with this agreement
- You possess the legal capacity and age to enter into legally binding contracts
- All information provided to 7n11 is truthful, accurate, and complete
- You are legally authorized to use online gaming in your jurisdiction
Scope of service
7n11 provides the following gaming and betting services:
- Sports Betting (football, cricket, tennis, and other sports)
- Live in-play betting
- Online casino games (slots, table games)
- Live Casino (games with live dealers)
- Poker and other card games
- Virtual Sports
7n11 reserves the right to add, modify, or remove any game or service at any time without notice.
Important: By using 7n11, you acknowledge that online gaming and betting involve risk, and that you will only wager money you can afford to lose.
2 Account registration and verification
Account creation
To create an account on 7n11, you must complete the registration form and provide the following information:
- Full name (as shown on your government-issued ID)
- Date of birth
- Valid email address
- Mobile number
- Residential address
- Preferred Currency
- A strong password
Account verification (KYC)
7n11 complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. You may be required to provide the following documents to verify your account:
- Government-issued photo ID (National ID card, passport, or driving licence)
- Proof of address (utility bill, bank statement — not older than 3 months)
- Proof of payment method (if applicable)
7n11 reserves the right to request additional documents or information at any time. In some cases, withdrawals may be restricted until verification is complete.
Prohibition of multiple accounts
Each user is permitted to create only one account on 7n11. Creating multiple accounts is strictly prohibited. If 7n11 discovers that a user is operating more than one account:
- All duplicate accounts will be closed immediately
- All bonuses and promotions will be forfeited
- Bets placed on duplicate accounts may be voided
- All account balances may be forfeited
3 Age and jurisdictional eligibility
Minimum age requirement
You must be at least 18 years old to use 7n11 services. By proceeding, you confirm that:
- You are of legal adult age in your jurisdiction
- You are legally permitted to participate in online gaming under the laws of your jurisdiction
- You are not acting on behalf of any third party
7n11 is strongly committed to preventing underage gambling. We enforce strict age verification measures and will immediately close any account belonging to anyone under 18 years old.
Restricted jurisdictions
7n11 services are not available to residents of the following countries or jurisdictions:
- United States of America and its territories
- United Kingdom
- France and its territories
- And its territories, excluding Netherlands and Curacao
- Australia
- And other prohibited jurisdictions that 7n11 may specify from time to time
It is your responsibility to ensure that online gaming is legal in your jurisdiction. 7n11 bears no liability for violations of your local laws.
4 Deposits, withdrawals, and funds management
Deposit
7n11 supports various payment methods including:
- BKash, Nagad, Rocket (mobile banking)
- Bank transfer
- Credit/debit card
- Cryptocurrency (Bitcoin, USDT)
Important terms regarding deposits:
- Minimum deposit amount ৳500
- 7n11 does not charge any deposit fees, however your payment provider may apply their own charges
- Deposits are generally instant, though some methods may take 15–30 minutes
- You may only deposit in your own name and using your own funds
- Third-party payments are strictly prohibited
Withdrawal
To withdraw funds from 7n11:
- Your account must be fully verified (KYC)
- Minimum withdrawal amount ৳1,000
- Withdrawals are generally processed within 15 minutes to 24 hours
- Your first withdrawal may take 24–72 hours for additional verification
- Withdrawals must be made via the same method used for the deposit (where possible)
Bonus and promotional funds
Bonus funds must meet wagering conditions before becoming withdrawable. See Section 5 for detailed bonus terms.
Anti-Money Laundering Policy: 7n11 monitors suspicious transactions and complies with anti-money laundering laws. We reserve the right to report any suspicious activity to the relevant authorities.
5 Bonuses, promotions, and offers
General Bonus Terms
7n11 offers players various bonuses and promotions. All bonuses are subject to the following general terms and conditions:
- Bonuses may only be used on specific games or betting markets
- Each bonus carries specific wagering (turnover) requirements
- Bonus funds must be used within a specified time period
- Bonus abuse may result in cancellation of bonuses and winnings by 7n11
- Claiming the same bonus multiple times using multiple accounts is prohibited
Wagering requirements
Wagering requirement (turnover requirement) is a multiple of the bonus amount that you must bet before you can withdraw bonus winnings. Example:
- For example, if you receive a BDT 1,000 bonus with a 30x wagering requirement, you must place a total of BDT 30,000 in bets
- Different games contribute at different percentages (slots: 100%, roulette: 20%, etc.)
- Wagering requirements typically must be met within 30 days
Welcome Bonus
New players are eligible for a welcome bonus on their first deposit at 7n11. Terms and conditions apply:
- 100% match bonus up to BDT 50,000
- Minimum deposit: BDT 1,000
- Wagering requirement: 30x (bonus + deposit)
- Bonus validity: 30 days
- Only once per player, family, address, email, and IP address
Bonus cancellation and forfeiture
7n11 reserves the right to void bonuses and any associated winnings in the following circumstances:
- Violation of bonus terms and conditions
- Bonus abuse (such as low-risk betting strategies)
- Using multiple accounts
- Collusion with third parties
- Any fraudulent activity
6 Betting rules and terms
Placing Bets
When placing bets on 7n11:
- You confirm that you have sufficient funds in your account
- All bets are final and cannot be canceled once confirmed (except for cash out feature)
- 7n11 reserves the right to cancel bets in case of obvious errors or technical issues
- Maximum bet and win limits apply and vary by game/market
Sports Betting rules
Specific rules for Sports Betting:
- Settled according to specific betting market rules
- Official results are considered final (subject to subsequent disqualification)
- If an event is cancelled or postponed, bets are generally declared void
- Live betting may experience delays — bets placed on events that have already occurred will be void
Casino game rules
For casino games:
- Each game has its own rules and RTP (Return to Player) percentage
- All games use a certified Random Number Generator (RNG)
- Game rounds may be voided in case of technical issues
- Jackpots and progressive prizes are subject to the game provider's terms and conditions
Maximum payout limits
7n11 enforces maximum daily, weekly, and monthly payout limits that vary by game type and VIP level. Your specific limits can be viewed in your account dashboard.
7 Account Security & Responsibility
Your responsibilities
It is your responsibility to keep your 7n11 account secure. You must:
- You must keep your login credentials (username and password) confidential
- A strong, unique password must be used
- Never share your account details with others
- Two-Factor Authentication (2FA) should be enabled
- Notify 7n11 immediately if you suspect your account has been compromised
Unauthorized access
You are responsible for any unauthorized activity or security breach on your account. 7n11 is not liable for loss resulting from unauthorized access unless it is due to our negligence.
Account suspension and closure
7n11 reserves the right to suspend or close your account at any time, with or without cause, particularly in cases including:
- Breach of these terms and conditions
- Suspected fraudulent activity or money laundering
- Creating multiple accounts
- Providing false information
- Bonus abuse
- Collusion with other players
In case of account closure, any remaining balance (excluding bonuses) may be refunded subject to investigation.
8 Prohibited activities and conduct
Prohibited use
The following actions are strictly prohibited when using the 7n11 platform:
- Engaging in fraud, collusion, or any deceptive activity
- Using bots, scripts, or automated systems
- Exploiting software vulnerabilities or errors
- Using inside information or unfair advantage
- Collusion or chip dumping among multiple players
- Reversing payments or claiming chargebacks (where unlawful)
- Harassing, threatening, or insulting other users
- Posting offensive, discriminatory, or inappropriate content
Anti-money laundering policy
7n11 is committed to preventing money laundering and terrorist financing. We:
- We verify the identity of all players (KYC)
- We monitor and report suspicious transactions
- High-value transactions may be subject to additional scrutiny
- May request information about the source of funds
Geo-location and VPN policy
7n11 reserves the right to verify your geo-location. Using VPNs, proxies, or other location-masking technologies is prohibited and may result in account suspension and forfeiture of winnings.
9 Limitation of liability and warranty disclaimer
Services are provided "as is"
7n11 services are provided on an "as is" and "as available" basis without any warranties, express or implied. We do not guarantee that:
- The service will be uninterrupted, secure, or error-free
- Errors Will Be Corrected
- Services or servers are free from viruses or harmful materials
- Results will be accurate or reliable
Limitation of liability
To the maximum extent permitted by law, 7n11 shall not be liable for:
- For any indirect, incidental, special, or consequential loss
- For loss of profits, data, or reputation
- For third-party actions or failures
- For delays caused by payment providers or banks
- For events beyond your control (force majeure)
In any case, 7n11's maximum liability will be limited to your account balance or the amount of the disputed transaction, whichever is lower.
Force Majeure
7n11 is not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, government actions, earthquakes, fire, floods, accidents, strikes, lockouts, or technical failures.
10 Complaints and dispute resolution
Complaint process
If you have a complaint or dispute regarding 7n11 services:
- Contact our customer support team first at [email protected] or via live chat
- Clearly describe your complaint and provide relevant details (account name, date, transaction ID)
- We will acknowledge your submission within 48 hours
- Most complaints are resolved within 7 business days
- Complex cases may take up to 14 business days
Escalation
If you are not satisfied with our response, you may escalate your complaint to Curacao eGaming, our licensing authority.
Governing law and jurisdiction
These terms shall be governed by and construed in accordance with the laws of Curacao. Any disputes between 7n11 and players shall be subject to the exclusive jurisdiction of the courts of Curacao.
Alternative dispute resolution
7n11 supports the use of independent Alternative Dispute Resolution (ADR) services and can facilitate access to them when needed.
11 Changes and updates to the terms and conditions
Right to amendment
7n11 reserves the right to amend, update, or modify these Terms and Conditions at any time. Changes will be published:
- By updating the "Last Updated" date on this page
- Email notifications (for important changes)
- Pop-up or banner notifications on the website
- Acknowledgment prompt during login
Continued use
Your continued use of 7n11 services after any changes are posted constitutes acceptance of the updated terms. If you do not agree to the revised terms, you should stop using 7n11 and close your account.
Regular review
We encourage you to review this page periodically to stay informed of the latest terms and conditions governing your use of 7n11.
Contact: If you have any questions about these Terms and Conditions, please email
[email protected] or contact us via our 24/7 live chat.