7n11 Frequently Asked Questions (FAQ)

At 7n11, we maintain flexible betting limits for all types of players. Minimum bet amount It depends on the type of game you're playing:

• Sports Betting: Minimum single bet is BDT 50. Accumulator bets also have the same minimum of BDT 50.
• Live Betting: Minimum BDT 50. Some markets in high-profile matches may be BDT 100.
• Casino Slots: Most slot games start from BDT 10 per spin. Popular games like Gates of Olympus and Sugar Rush start from BDT 20.
• Live Casino: Minimum table bet in Live Roulette and Blackjack is BDT 100. VIP tables are BDT 1,000 or higher.
• Live Baccarat: Standard tables start at BDT 100, high roller tables start at BDT 5,000.
• Poker: Cash games start at BDT 5/10 blinds. Tournament buy-ins start at BDT 100.

Maximum Bet Limit: Depends on the market and event. Typically up to BDT 5,00,000 per single bet in sports and up to BDT 1,00,000 per spin/hand in casino. Higher limits available for VIP members.

If you're new and want to start small, 7n11 is perfect. Begin sports betting with just BDT 50 and increase your bets as you gain experience. As part of Responsible Gaming, we encourage all players to play within their budget.

No, 7n11 only permits one account per person, household, IP address, and device. This is a core principle of our Terms & Conditions and a requirement under international gaming regulations.

Why multiple accounts are prohibited:

• To prevent bonus abuse — each promotion is once per person only
• To prevent fraud and money laundering
• To ensure a fair playing environment for all players
• To protect minors from gambling
• To comply with legal and KYC requirements

If multiple accounts are found: 7n11's security system automatically detects duplicate accounts. If we find multiple accounts belonging to the same person:

1. All duplicate accounts will be immediately suspended and closed
2. All bonuses and winnings in those accounts will be forfeited
3. Only your first/main account will remain active
4. Your original deposit amount may be refunded (bonus funds excluded)
5. Severe violations may result in a permanent ban

If you've lost access to your account details: Don't try to open a new account. Instead, contact 7n11 customer support — we'll help you recover your old account. You can verify using email, mobile number, or ID.

Can other family members play? Yes, but they must use their own device and email/phone. Playing from the same IP is fine as long as each person has their own verified identity.

Yes, 7n11's Android and iOS Dedicated mobile apps for both. The mobile app has all features — Sports Betting, Live Casino, slots, deposits and withdrawals.

Android App Download & Installation:

1. Visit 7n11.com on your Android phone
2. Click the "Mobile App" or "Download" button in the top menu
3. The APK file will download (approximately 25–30 MB)
4. Once the download is complete, open the file
5. If prompted to allow installation from "Unknown sources", go to Settings > Security > Allow from this source
6. Tap Install and wait for the installation to complete
7. After installation, the 7n11 app icon will appear on your home screen

iOS app download: Unfortunately, the 7n11 app is not directly available on the Apple App Store (due to Apple's restrictions on online gambling apps). However, iOS users can:

• Open 7n11.com in Safari
• Tap the Share button and select "Add to Home Screen"
• This creates a shortcut that works like an app (PWA — Progressive Web App)

App benefits:

• Faster and smoother performance than a browser
• Push notifications — updates on new bonuses, bet results, and promotions
• One-tap login — saved credentials
• App-exclusive offers and bonuses occasionally
• Cached data allows faster loading offline

System Requirements: Android 5.0 or later, iOS 12.0 or later. A stable internet connection is required (WiFi or 4G). At least 100 MB of free storage space is needed to install the app.

The app is completely free to use and works with the same login credentials as 7n11.

7n11's Refer a Friend The program is highly profitable. When you invite a friend to join 7n11 and they register and deposit, Both you and your friend get a bonus.

How it works:

1. Log in to your 7n11 account
2. Go to the "Promotions" or "Refer a Friend" section
3. Copy your unique referral link or code
4. Share this link with your friends (via WhatsApp, Facebook, SMS, or any platform)
5. When someone registers using your link, they will automatically be tracked as your referral

Reward Details:

• Your friend will receive: 100% welcome bonus on your first deposit (e.g., deposit 10,000 BDT and receive an extra 10,000 BDT in bonus funds)
• You get: When your friend makes their first deposit and completes wagering, you'll receive up to BDT 5,000 referral bonus
• Typically 25% to 50% of your friend's first deposit

Example: If your friend deposits BDT 10,000 and completes the bonus wagering, you get BDT 2,500 to 5,000 bonus. There's no limit — the more active friends you refer, the more you earn.

Terms and Conditions:

• The referred friend must be a new player (no previous 7n11 account)
• Your friend must complete KYC verification successfully
• Minimum deposit is typically BDT 1,000
• Your bonus will be credited when your friend completes wagering
• Referral bonuses may have their own wagering requirements (typically 10x to 15x)

VIP Benefits: Higher-tier VIP members receive even greater referral commissions — sometimes up to 50% of their friend's deposit.

Check your referral status and earnings in "My Account" > "Referrals" section.

7n11 takes responsible gaming seriously and provides various tools to help you stay in control. All these tools are available in your Account Settings > Responsible Gaming section.

1. Deposit Limits:

• Set daily, weekly, or monthly deposit limits
• Example: You can set a maximum deposit of 20,000 BDT per month
• Once the limit is reached, you cannot deposit for that time period
• Reduce Limits: Takes effect immediately
• Increasing limits: Takes effect after 24–72 hours (to protect you from impulsive decisions)

2. Loss Limits:

• Limit how much you can lose within a set time period
• Set daily, weekly or monthly loss limits
• Once this limit is reached, you can no longer place bets
• Example: Daily BDT 2,000 loss limit — if you lose more, you can't play that day

3. Session Time Limits:

• Set how long you can play in one session
• Can be set from 15 minutes to 8 hours
• When time expires, a pop-up will appear giving you the option to log out
• Helps avoid long sessions and encourages regular breaks

4. Cooling-Off Period:

• Take a temporary break from 24 hours to 6 weeks
• During this time you cannot log in, deposit or play
• Your account is automatically reactivated once the cooling-off period ends
• Use this when you feel gambling is getting out of hand

5. Self-Exclusion:

• Close your account for 6 months, 1 year, 3 years, or permanently
• This is the strictest tool — no new account can be opened before the exclusion period ends
• Your balance will be withdrawn
• Contact the 7n11 support team to request this

How to set: Account Settings > Responsible Gaming > select the tool you want > enter amount/time > Save. All changes are logged and you can review your settings anytime.

Our support team is available 24/7 if you need help.

At 7n11, we offer multiple customer support channels for your convenience. Our support team is available in both Bangla and English, and 24 hours, 7 days a week available.

1. Live Chat (Fastest):

• Click the "Live Chat" icon at the bottom right of the 7n11 website
• A support agent typically responds within 1–3 minutes
• Best for urgent issues, transaction problems, betting disputes
• You can send screenshots and documents directly via Live Chat
• Available 24/7, even on holidays

2. Email Support:

• General Questions: [email protected]
• VIP Support: [email protected] (VIP members only)
• Compliance/KYC: [email protected] (document verification)
• Response time: typically 2-6 hours, 12-24 hours during busy periods
• Email is better for detailed questions or technical issues

3. WhatsApp Support:

• 7n11's official WhatsApp number: available on the "Contact Us" page of the website
• Convenient for quick questions and mobile users
• Not available 24/7 — usually faster response during daytime

4. Phone Support:

• Toll-free numbers available for specific regions
• Number provided on the "Contact Us" page
• Ideal for explaining complex issues or getting immediate assistance

5. FAQ and Help Center:

• Our comprehensive FAQ page has answers to 500+ common questions
• Tutorials, video guides and step-by-step instructions in the Help Center
• Check here before contacting support — you'll get a faster answer

Before contacting support, please have the following ready:

• Have your account username or registered email ready
• Take a screenshot of the issue
• Include your transaction ID or bet ID (if applicable)
• Describe your question clearly and in detail

Response time: Live Chat 1-3 minutes | Email 2-24 hours | WhatsApp 5-60 minutes (depending on time). VIP members get priority support and faster response.

7n11's support team is professional, friendly, and skilled at solving problems. We're always ready to make your gaming experience smooth.