At 7n11, we believe online gaming should be a source of entertainment, not problems. We promote responsible play and provide tools and resources to help players stay in control of their gaming activity. Play safely and know your limits.
Gambling can be an enjoyable form of entertainment, but it carries risks. Responsible play means knowing your limits and staying in control.
Responsible gaming is an approach that ensures gambling remains a safe and enjoyable activity. At 7n11, we understand that gambling can become problematic for some players, and we take proactive steps to help prevent this. Responsible gaming means setting limits on your spending and time, knowing when to stop, and never viewing gambling as a source of income.
Online betting and casino games can be fun and exciting, but always keep in mind that the house edge exists and the casino will always come out ahead in the long run. 7n11 encourages you to play only with money you can afford to lose, and never gamble with borrowed or loaned funds.
7n11 promotes responsible gaming by following these principles:
Learn to recognise these signs and seek help if needed.
You are spending more than you can afford, struggling to pay bills, or borrowing money to gamble.
You are gambling for longer than you planned and find it difficult to stop, even when you want to.
You are gambling more in an attempt to recover lost money, which often leads to even greater losses.
Gambling is damaging your relationships with family, friends, or colleagues.
You are lying to family and friends about your gambling activity or the amount you have lost.
Gambling is negatively affecting your mood, anxiety levels, or overall mental health.
Ask yourself these questions to assess whether your gambling habits are healthy:
If you answer "yes" to more than one of these questions, you should consider seeking help.
Use these tools to keep your gambling under control
7n11 lets you set daily, weekly, and monthly deposit limits to help ensure you never spend beyond your means.
How to Set It Up: Go to Account Settings > Responsible Gaming > Deposit Limits and enter your preferred limit. Limits take effect immediately.
Remember: requests to increase limits take effect after 24 hours, but limit reductions are immediate.
Loss limits let you set a cap on how much you can lose within a given time period. Once the limit is reached, you will not be able to place any further bets.
Benefits: Keeps your losses in check and prevents "chasing losses". You can set a daily, weekly, or monthly loss limit.
Log in to your account and enable this feature under "Responsible Gaming" settings.
Session time limits help you control how long you play in a single session. You can set a limit anywhere from 15 minutes to 8 hours.
How It Works: When your set time is up, 7n11 will show you a pop-up notification and give you the option to log out. This serves as a reminder to take a break and avoid long, uncontrolled sessions.
A cooling-off period is a temporary break you can take for anywhere between 24 hours and 6 weeks. During this time, you will not be able to log in, deposit, or play.
When to use it: When you feel your gambling is getting out of control, but you're not ready to commit to a permanent self-exclusion.
Once your cooling-off period ends, your account will be automatically reactivated.
Self-exclusion is the strictest responsible gaming tool available. You can close your 7n11 account for 6 months, 1 year, 3 years, or permanently.
What Happens: During the exclusion period, you will not be able to log in, deposit, play, or receive any marketing communications from 7n11. Any remaining balance will be refunded.
Important: Self-exclusion requests are irreversible. You will not be able to reopen your account before the exclusion period ends.
To request self-exclusion: email [email protected] or contact our support team via live chat.
Follow these guidelines for a safe and enjoyable gaming experience
Decide how much you can afford to lose before you start playing, and stick to that amount. Only use disposable income — never gamble with money set aside for bills, rent, or other essential expenses.
Gambling should be entertainment, not a way to make money. The house always has an edge in the long run. If you consistently rely on gambling to win money or pay off debt, you may have a problem.
Long gaming sessions can lead to poor decision-making. Set a time limit for how long you'll play and use an alarm or 7n11's session timer to keep track. Take regular breaks and spend time on other activities.
Losses are part of gambling. If you lose, accept it and move on. Chasing your losses by playing more almost always leads to losing even more. If you've reached your limit, stop and come back another day.
Alcohol and stress impair your judgment and can lead to impulsive decisions. Only play on 7n11 when you are calm and clear-headed. If you are feeling emotionally distressed or unsettled, avoid gambling.
Gambling should not be the only activity in your life. Make sure you're setting aside time for family, friends, work, hobbies, and other interests. If gambling starts to crowd out other important areas of your life, that's a warning sign.
Regularly review your 7n11 account history, betting patterns, and transactions. Staying on top of your activity helps you remain aware and spot any problematic behaviour early. Download your Account Statement and review it on a monthly basis.
If you feel your gambling is becoming a problem, seeking help is a sign of strength. Talk to a friend, family member, or professional support service. 7n11's customer support team can also connect you with relevant resources.
If you or someone you know is struggling with a gambling problem, these resources can help.
If a gambling support helpline is available in Bangladesh, the number will be provided here. Confidential and free assistance.
An international fellowship where problem gamblers support one another. Meetings and online resources are available.
Provides information, advice, and support for problem gamblers and their families. Free helpline and live chat available.
Dedicated to promoting responsible gambling and preventing problem gambling. Educational resources and support services available.
If someone you love has a gambling problem, you may need support too. Specialist resources are available for families.
Our customer support team is available 24/7. We can help you set up responsible gaming tools or connect you with professional support resources.
If you suspect someone you know is struggling with a gambling problem: