1 Role and data controller
This Privacy Policy applies to the 7n11.com website and mobile application. 7n11 is an online gaming platform licensed and regulated by Curacao eGaming. We act as the data controller of your personal information.
Our Commitment
7n11 is committed to the following:
- Handling your personal information with transparency and integrity
- Collecting only what's necessary and using it solely for legitimate purposes
- Compliance with International Data Protection Laws and Regulations
- Securing your data using robust security measures
- Giving you control over your personal information
Data Protection Law Compliance
7n11 complies with the requirements of the General Data Protection Regulation (GDPR) and other applicable data protection laws. This means:
- We only process your data with a legitimate legal basis
- You have the right to access, correct and delete your data
- We conduct regular data security audits and assessments
- In the event of a data breach, we notify relevant authorities and affected users
Contact information: For privacy-related questions or concerns, contact our Data Protection Officer:
[email protected]
2 What Information We Collect
Account Registration Information
When you create an account on 7n11, we collect the following personal information:
- Full Name (First Name and Last Name)
- Date of Birth
- Gender
- Email address
- Mobile Phone Number
- Address (street, city, postal code, country)
- Preferred currency
- Username and Password
Verification and KYC information
For regulatory requirements and your account security, 7n11 may request additional verification documents:
- Government-issued photo ID (passport, national ID card, driving licence)
- Proof of Address (utility bill, bank statement)
- Payment method verification documents (bank card photos, bank statements)
- Source of Funds Documentation (if required)
Transaction & Financial Information
7n11 collects information about your financial activity:
- Deposit and withdrawal transactions
- Payment method details (last four digits, method type)
- Transaction date, time, and amount
- Use of bonuses, promotions and rewards
- Account Balance History
Gaming Activity Data
We collect the following information to improve your gaming experience and promote responsible gaming:
- Games played and bet history
- Winnings and Loss Records
- Login and session data
- Preferred games and betting patterns
- Tournament and leaderboard participation
Technical and device information
When you access 7n11, we automatically collect certain technical information:
- IP Address and Geolocation Data
- Device type, model and operating system
- Browser Type and Version
- Screen Resolution and Language Preferences
- Date and Time of Access
- Referring website or source
Communication and support data
When you contact 7n11 customer support:
- Live Chat Transcripts
- Email communications
- Phone call recording (for quality assurance)
- Support Tickets and Complaint Details
Data Minimization: 7n11 only collects information that is necessary to provide our services and meet legal obligations. We avoid gathering data beyond what is required.
3 How We Use Your Information
Account Management and Service Delivery
7n11 uses your personal data:
- To create and manage your account
- To verify your identity and confirm your age
- To provide betting and gaming services
- Process deposit and withdrawal transactions
- To manage bonuses and promotions
- To track your account balance and transactions
Security and fraud prevention
To protect your security and platform integrity, 7n11 uses your data to:
- To detect and prevent fraudulent activity
- To monitor suspicious transactions
- To detect multiple accounts and bonus abuse
- To prevent money laundering and terrorist financing
- To enforce our Terms and Conditions
Legal and Regulatory Compliance
7n11 uses your information to fulfil legal obligations:
- Compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- Meeting licensing authority requirements
- Responding to lawful requests from law enforcement agencies
- Meeting tax and financial reporting obligations
- Handling Disputes and Legal Proceedings
Customer Support and Communication
We use your information to:
- To respond to your questions and support requests
- To send transaction confirmations and receipts
- To send important account updates and alerts
- To notify you about service outages or maintenance
- To inform you about policy changes
Marketing and Promotions
With your consent, 7n11 may use your information for marketing purposes:
- To send emails or SMS about bonuses and special offers
- Promote new games and features
- To inform you about tournaments and events
- To provide personalized offers and recommendations
You may unsubscribe from marketing communications at any time.
Service improvement and analytics
7n11 analyzes your data to:
- To improve our services and user experience
- To understand user behaviour and preferences
- To develop new features and products
- To identify and resolve technical issues
- To monitor system performance
Responsible gaming
To protect your wellbeing, 7n11 uses:
- To identify problem gambling behavior
- To enforce deposit and betting limits
- To manage self-exclusion requests
- To direct at-risk players to support resources
4 Information Sharing & Third-Party Disclosure
Service Providers and Business Partners
7n11 may share your information with the following trusted third parties:
- Payment processors: To process deposit and withdrawal transactions (e.g. bKash, Nagad, bank)
- Game providers: To provide casino games and live dealer services (Evolution Gaming, Pragmatic Play, etc.)
- Identity Verification Services: To conduct KYC and age verification
- Cloud hosting provider: Data storage and server infrastructure
- Customer support software: Live chat and ticketing system
- Analytics and monitoring tools: Service improvement and security
Regulatory and legal authorities
7n11 may disclose information to meet regulatory and legal obligations:
- Our licensing authority (Curacao eGaming)
- Law Enforcement Agencies (upon valid legal request)
- Financial regulators and anti-money laundering authorities
- Tax Authorities (where required)
- Courts and Legal Proceedings
Business transfer
If 7n11 goes through a merger, acquisition or sale of business, your personal data may form part of the transferred assets. We will give you advance notice in such cases.
Consent-Based Sharing
Under no other circumstances will 7n11 share your personal information with third parties without your explicit consent.
Third-Party Accountability
7n11 ensures that all third-party service providers:
- By signing strict data protection agreements
- Uses data only for authorized purposes
- Complies with international data protection standards
- Implements appropriate technical and organizational security measures
No Third-Party Marketing: 7n11 does not sell, rent or trade your personal information to third parties for marketing purposes.
5 Data protection and encryption
Technical Security Measures
7n11 uses industry-standard security technology to protect your personal data:
- 256-bit SSL/TLS Encryption: All data transmission is encrypted (the same technology banks use)
- Database Encryption: Sensitive information is stored encrypted at rest
- Firewall Protection: Advanced firewalls prevent unauthorised access
- Regular Security Audits: Independent experts periodically test our systems
- Penetration Testing: Regular testing to identify and resolve vulnerabilities
Access controls
Access to your data is strictly controlled and limited:
- Only authorized staff can access personal data
- Role-Based Access Control (RBAC) is enforced
- All data access is logged and monitored
- Employees are trained in data security and privacy
- Confidentiality agreements signed by all employees
Network and Infrastructure Security
7n11's security infrastructure includes:
- Operated secure data center facilities
- DDoS protection and threat mitigation
- Intrusion detection and prevention systems
- 24/7 security monitoring and alerts
- Regular backups and disaster recovery plans
Payment security
Your financial information is specially protected:
- 7n11 does not store your full card number
- Payment processing is handled by PCI DSS-compliant service providers
- All financial transactions are monitored in real-time
- Suspicious activity is flagged automatically
Data breach response
In the event of a data breach, 7n11 will take the following steps:
- Investigate and contain breaches immediately
- Notifying the relevant authority within 72 hours
- Provide immediate notification to affected users
- Taking steps to mitigate the impact of any breach
- Enhancing security measures to prevent similar incidents in the future
256-bit SSL Encryption
Bank-Level Security
PCI DSS Compliant
Payment Security Standard
GDPR Compliant
EU Data Protection
6 Cookies and Tracking Technologies
What cookies are and why we use them
Cookies are small text files stored on your browser or device when you visit 7n11. We use cookies to:
- To keep you logged in and manage your session
- To remember your preferences and settings
- To improve website performance
- To personalize user experience
- For analytics and marketing purposes
Types of Cookies We Use
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Required for basic website functionality. Login, security, session management. |
Session/Persistent |
| Functional Cookies |
Remembers your preferences (language, currency). Delivers an improved experience. |
Up to 1 year |
| Analytics cookies |
Helps us understand website usage. Tracks page visits and session duration. |
Up to 2 years |
| Marketing cookies |
Displays relevant advertising. Measures marketing campaign effectiveness. |
Up to 13 months |
Third-Party Cookies
7n11 uses a limited number of trusted third-party cookies:
- Google Analytics: To analyze website traffic and user behavior
- Game providers: Managing game sessions and gameplay data
- Payment processors: Secure payment transactions
Cookie control and removal
You can control cookies by:
- To disable or delete cookies through your browser settings
- To set your preferences via the 7n11 cookies banner
- To set your browser to warn before accepting cookies
Please note that disabling cookies may affect the functionality of certain 7n11 features.
Other tracking technologies
In addition to cookies, 7n11 may use:
- Web Beacons/Pixels: To track email opens and content interactions
- Local Storage: To store data in your browser (HTML5)
- Device Fingerprinting: For fraud prevention and security purposes
7 Your privacy rights
Right of access
You have the right to know what personal information 7n11 holds about you. You may request:
- A copy of your data we hold
- Details of what information is being processed
- Processing purpose
- Third Parties Shared With
- How Long Data Will Be Retained
Right to Rectification
If your personal information is incorrect or incomplete, you can request that 7n11 correct or update it. Much of this information can be updated directly in your account settings.
Right to Erasure
Under certain circumstances, you may request that 7n11 delete your personal information ("right to be forgotten"). However, we may retain data if:
- Required to fulfill legal obligations
- Required for ongoing legal claims or disputes
- To meet regulatory requirements
- For fraud prevention and security purposes
Right to restrict processing
You may ask 7n11 to restrict the processing of your data in certain circumstances, such as when you dispute the accuracy of the data or challenge the lawfulness of the processing.
Right to Data Portability
You can receive your personal information in a structured, commonly used, machine-readable format and transfer it to another service provider.
Right to Object
You may object at any time to:
- Direct marketing (email, SMS, push notifications)
- Profiling and Automated Decision-Making
- Processing Based on Legitimate Interest
Rights Regarding Automated Decisions
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects on you.
How to exercise your rights
To exercise your privacy rights:
- Log in to your 7n11 account and go to "Account Settings" > "Privacy"
- Or send an email to [email protected] clearly stating your request
- Or contact our support team via live chat
7n11 will respond to your request within 30 days after verifying your identity.
Right to File a Complaint
If you believe 7n11 is not handling your personal information properly, you have the right to file a complaint with your local data protection authority.
8 Children's privacy protection
7n11 is firmly committed to protecting the privacy and safety of minors (under 18).
Age verification
7n11 takes strict measures to ensure that minors cannot use our services:
- Age declaration required at registration
- Government-issued ID required for age verification
- Use of Third-Party Age Verification Services
- Additional Verification of Suspicious Accounts
Minors' Data
7n11 does not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has created an account:
- Account will be immediately suspended and closed
- All personal data will be permanently deleted from our systems
- Any deposited funds will be returned to the parent or guardian
- Incidents will be recorded in our systems to prevent future ones
For parents and guardians
If you believe your child has created an account on 7n11, please contact [email protected] immediately and we will take prompt action.
9 International Data Transfers
Data transfers
7n11 is an international online platform. Your personal information may be processed and stored on servers in various countries where 7n11, its authorized service providers or partners operate.
Data security guarantee
When your data is transferred internationally, 7n11 ensures:
- Destination country has adequate data protection laws
- Or appropriate safeguards have been implemented (such as standard contractual clauses)
- Data is encrypted in transit
- Service providers comply with strict data protection agreements
EU data transfers
For data transfers from the EU, 7n11 uses:
- Standard Contractual Clauses (SCCs) approved by the EU Commission
- Additional safeguards to meet GDPR standards
- Regular impact assessments and risk assessments
Your Rights
For international data transfers, you have the right to request information about the safeguards in place and to object if necessary.
10 Data retention and policy updates
How Long We Keep Data
7n11 retains your personal information only as long as necessary:
- Active Account: As long as your account remains open and for service provision
- Closed accounts: Typically 5–7 years for legal and regulatory obligations
- Marketing Data: Until you unsubscribe or after 2 years of inactivity
- Cookies: By cookie type (see Section 6)
Data Deletion
After the retention period ends, 7n11 will securely delete or anonymize your personal data so that it can no longer be linked to you.
Policy updates and changes
7n11 may update this Privacy Policy from time to time:
- To reflect legal or regulatory changes
- To introduce new features or services
- To improve our data practices
- To address user feedback
Notice of changes
In the event of significant changes, 7n11 will notify you:
- Display a prominent notice on this page
- By sending email notifications
- Displays a pop-up upon login
Continued use of 7n11 after the amended policy effective date constitutes your acceptance of the new policy.
Last updated: This Privacy Policy was last updated in December 2026. We regularly review and update our policies to ensure your privacy protection.